Question 1

When will my item ship out?

Accepted Answer

There is a processing time of about two business days for your order, however most orders are sent out within one business day.

Question 2

I need to make changes to my order. What do I do?

Accepted Answer

If there are any changes that need to be done to your order, please e-mail us as soon as possible so that we may  be able to accomodate you in any way possible. Please e-mail us your order number and the changes that you wish to make. Be aware that changes to the order may postpone processing times, and unfortunately, changes cannot always be made.

Question 3

I have not yet received my package

Accepted Answer

If your package has not yet arrived in the expected time frame, reach out to the United States Postal Service for more information and file a claim. Please e-mail us your order number, along with the USPS claim number, and we will assist you in anyway possible.

Question 4

How do I contact J Vape Industries?

Accepted Answer

You can contact J Vape Industries at jvapeindustries@gmail.com.

Question 5

How do I pay for my order?

Accepted Answer

We currently use paypal to process our orders on this website.

Question 6

Do you ship to my country?

Accepted Answer

USPS International Shipping Rate:
USPS Canada/Mexico - $13.00
USPS International Standard (delivery times will vary) - $25.00
USPS International Expedited (delivery times will vary) - $35.00